Terms of Use

Last updated November 4, 2026

By booking or using Tonsora at a shop, you agree to these terms.

Booking

• Online bookings are requests for a time with a barber; the shop may need to reschedule or cancel.
• Prices shown for services are set by each barber and may change. You pay the barber for the service.
• Please arrive on time. The shop may mark missed appointments as no-shows.

Payments

• Card payments are processed by Stripe. Each barber is the merchant for their own services.
• Tips go entirely to your barber.
• Refunds are handled by the shop.

Barbers and the shop

Barbers are independent contractors who rent space at the shop. The shop charges barbers a flat fee for space — never a share of what clients pay. Those arrangements are between the shop and each barber.

Text messages (SMS)

• Tonsora booking alerts are appointment notification texts: barbers get one when a client books with them online, and clients may get texts about their own appointment. They are never marketing messages.
• Barbers agree to receive these texts when they're added in the app with their mobile number; the agreement is shown on the sign-up form.
• Clients agree to receive texts about their appointment (such as confirmations and reminders) when they book; the agreement is shown on the booking page.
• Agreeing to texts is not a condition of any purchase.
• Message frequency varies (about one text per appointment). Message and data rates may apply.
• Reply STOP to any message to opt out, or HELP for help. You can also ask the shop to stop texts or remove your number.
• Carriers are not liable for delayed or undelivered messages.
• See the Privacy Policy for how phone numbers are handled.

The software

Tonsora is provided as is. We work to keep it available and accurate, but we're not responsible for missed appointments or losses caused by outages or errors.

Contact

Questions or requests: ask the shop where you booked.